Booking Terms & Conditions
These terms and conditions (Booking Terms) outline the processes, rules and regulations with regards to bookings that Sappho Travel makes on behalf of its clients.
Payment Procedure & Policy
Upon receipt of 1) your invoice, 2) the payment details and 3) a direct link to these booking terms and conditions, we require that you provide us with the following information to secure your bookings.
You are kindly requested to print out your credit card authorisation form and fill in your information with inclusion of your signature and send it back to us. This information is only acceptable:
For your own security, we cannot accept credit card information sent by regular e-mail (inside the message body) or over the phone.
Please Note: We DO NOT require to receive the above Credit Card Authorisation fax in case you wish to pay us using the online payment method of our bank. The details for making your payments online will be provided by you via e-mail, together with the invoice.
No reservations can be processed without the above requested information.
Once all reservations have been made and confirmed by us, a 30% deposit is charged to the credit card. The remaining balance is charged to the card 30 days (1 month) prior of the commencement of all pre-booked services. The due date for your balance can be found on your invoice.
If the reservations are completed 30 days or less, prior to the commencement of the pre-booked services, the full invoiced amount is charged upon confirmation.
Important: Domestic flight and ferry ticket charges are made in full and separately from other pre-booked services.
We issue tickets and other related travel documents under the client’s name, and we will send this to your preferred address via registered post at an extra charge of 15 €. This address can be home address or hotel in Athens. If time does not permit us to send tickets via regular registered post and we need to use courier services, an extra charge of 25 € will need to be applied.
Tickets cannot be issued without full pre-payment and the payments made for flights and ferry tickets are non-refundable.
Payments to Sappho Travel
Cancellation Procedure and Policy
The 30% deposit payment, and payments made for flights and ferry tickets are non-refundable.
The cancellation scheme of our agency is as follows:
The above policy applies to all services EXCEPT airline and ferry tickets. In case of partial cancellation of services, cancellation fees will apply according to the above cancellation policy.
An administrative fee of 15 € per file is charged when the total amount of the reservations per file (not per persons) is under the amount of 500 €. If the reservations exceed this amount the fee is waived. N.B. Registered Post or Courier service charges do not count as part of the services rendered.
A 15 € per amendment applies for changes that are made to the client’s reservations during the last two weeks prior to the client’s arrival or during his/her stay in Greece. The fee is waived is the changes result from reasons beyond the client’s control (e.g. change of ferry/plane schedules, poor weather conditions, strikes).
Complaints must be made in real time, when the problem actually arises, or as soon as it is possible to contact our local collaborator or us. In this way we can achieve the best possible service and avoid misunderstandings or time-consuming procedures. No complaints will be accepted after the departure of the client from Greece.
Our Booking Terms & Conditions are valid from: 01/01/2019 – 31/12/2019